Join Us

The importance of empathy in customer service

Tuesday, August 25, 2015 9:41 PM | Anonymous
A conversation last week with a couple of senior industry professionals turned to the importance of empathy in being able to provide a great service to customers – and yet sadly how often it is a missing quality. It led on to a broader discussion about the best way of influencing a customer or a colleague, is through not influencing them at all.


Read the full article from eHotelier.com here.


Tyler Lodging Association is an IRS 501(c)(6) non-profit organization 

P.O. Box 7701 | Tyler, TX 75711 

Powered by Wild Apricot Membership Software